Cancellation policy
Business identity: Tone Lifestyle Brands, a business registered in British Columbia, Canada, does business as Tone Coffee and operates tone.coffee.
Cancellation policy
Some of our coffees can be bought as a subscription. This policy explains how a tone. subscription works, and how you change, pause or cancel one. It applies to subscriptions placed on tone.coffee and shipped within Canada or to the United States.
What you can subscribe to
Subscriptions are available on the four rotation coffees: Low Tone, Dark Tone, Bright Tone and Half Tone. The numbered limited editions cannot be subscribed to — each pressing is a single small run, and once it sells through it is retired rather than repressed, so there is nothing to send you on the next cycle.
How it works
You choose a coffee, a bag size, and a delivery cycle. The cycles available depend on the size you pick:
340g bags: every 2, 3, 4, 5 or 6 weeks.
2lb bags: every 8, 9, 10, 11 or 12 weeks.
We roast it, rest it, and ship it on that cycle. You pay 10% less than the one-time price on every bag for as long as the subscription is active. There is no contract, no minimum number of deliveries, and no sign-up or cancellation fee.
Payment
Your payment details are stored securely by our payment provider. You are charged separately for each delivery, at the time that delivery is prepared, and we do not take payment in advance for deliveries that have not been made. There is no renewal date to keep track of: the subscription simply continues on the cycle you chose until you pause or cancel it.
Skipping, pausing and cancelling
Log in to your account and you can do all three yourself, at any time. Skip your next delivery, skip a specific upcoming one, pause the subscription until you want it back, or cancel it outright. Cancelling takes effect immediately and costs nothing.
Make the change before a delivery has been charged and prepared, though, because once an order has shipped we cannot recall it.
Changing your cycle or your coffee
Log in to your account and you can swap the coffee you receive or change the delivery cycle yourself.
We do our best to accommodate a bean or size change made within 48 hours of a delivery, but it isn't always possible that close to a roast — if we can't apply it in time we'll let you know, and it will take effect on the delivery after that. If you'd rather a person handled it, email hello@tone.coffee, Monday to Friday, 9am to 5pm Pacific time.
Changes to prices or to this policy
If the price of your coffee changes, or if we change the terms of this policy, we will email you before the change applies to one of your deliveries, so you have time to adjust or cancel first.
Refunds, damage and delivery problems
Cancelling stops future deliveries; it is not a refund, and it does not refund a delivery that has already shipped. Returns, refunds, damage and delivery problems are covered by our refund policy. Carriers, rates and delivery timing are covered by our shipping policy.
Your rights under consumer law
Nothing in this policy limits or excludes any rights you may have under applicable Canadian consumer protection legislation that cannot be waived by agreement.
Contact
hello@tone.coffee. We answer email Monday to Friday, 9am to 5pm Pacific time.